PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN3916615 Upheld

Upheldoutcome, as published by the Ombudsman

£337redress stated in the decision

Sun Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

PayPal should close D’s account and send the balance by cheque to Mrs D.Account closed or refused

Mrs D is the administrator of the estate of D.Bereavement and power of attorney

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3916615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.