Topaz Finance Limited

Financial Ombudsman decision DRN3890451 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I don’t think it was reasonable for Ms T to be charged a solicitor’s fee of £36 for simply closing their file and not taking any action in connection with the recovery of arrears or repossessing Ms T’s property. So I still think Topaz should refund that feeCharges and fees

Ms T complains that Topaz Finance Limited has wrongly applied payments she’s made towards her mortgage and arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3890451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.