National Westminster Bank Plc

Financial Ombudsman decision DRN3825383 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

Miss K also complains that Nat West haven’t given a reason for the block, and subsequently the closure of her accounts.Account closed or refused

Miss K is unhappy that Nat West blocked access to her accounts and left her with no access to funds.Funds blocked or frozen

She’s also unhappy about the charges she’s received on the account during the time she didn’t have access.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3825383.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.