WorldPay (UK) Limited

Financial Ombudsman decision DRN3773730 Not upheld

Not upheldoutcome, as published by the Ombudsman

£48redress stated in the decision

Fri Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mrs F complains that WorldPay (UK) Limited acted unfairly towards her, resulting in her merchant account being closedAccount closed or refused

WorldPay held back the money she received from card payments, pending review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3773730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.