Bank of Scotland Plc

Financial Ombudsman decision DRN3715734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

allowing an unauthorised online payment to be made from his accountUnauthorised transaction

complains that the bank has closed his accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3715734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.