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Countrywide Principal Services Limited

Financial Ombudsman decision DRN3689807 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Miss K and Mr L thought that CPSL should refund the £99 they’d paid, and waive the £100 that was outstanding.Charges and fees

Miss K and Mr L complain about the service they received from Countrywide Principal Services Limited (‘CPSL’) when arranging their first mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3689807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.