Bank of Scotland Plc

Financial Ombudsman decision DRN3677491 Not upheld

Not upheldoutcome, as published by the Ombudsman

£995redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

added a product fee to his account over two years after the mortgage beganCharges and fees

Halifax adjusted its standard variable rate in 2012 and reviewed Mr E’s mortgage and added the unpaid product feeMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3677491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.