Barclays Bank Plc
Financial Ombudsman decision DRN3626458 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
Mrs B complains that Barclays Bank Plc (trading as Barclaycard) allowed transactions that took her credit card account over its limit and then applied charges.Charges and fees
She also complains that she was not told that money put into her account following a chargeback claim was a temporary credit.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3626458.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.