Barclays Bank UK PLC

Financial Ombudsman decision DRN3618547 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Following its review Barclays decided to close Mr L’s account immediately.Account closed or refused

Barclays blocked Mr L’s account. This meant he wasn’t able to access any funds.Funds blocked or frozen

Barclays closed the complaint without investigating it.Complaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3618547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.