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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN3494310 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
make an offer as to refunding arrears charges when full payment had been madeCharges and fees
Mr C and Miss D complain that NRAM wrongly apportioned their standing order payments to the secured and unsecured loans rather than wholly to the secured loan.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3494310.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.