Bank of Scotland Plc

Financial Ombudsman decision DRN3350872 Not upheld

Not upheldoutcome, as published by the Ombudsman

£14,000redress stated in the decision

Thu Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr W also objects to some of the charges that Halifax paid following the repossession.Charges and fees

Mr W complains about how Bank of Scotland plc trading as Halifax handled the sale of his property which it repossessed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3350872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.