HSBC Bank plc

Financial Ombudsman decision DRN2963245 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

has added charges while there was a dispute and has closed his account.Account closed or refused

has added charges while there was a disputeCharges and fees

Mr A complains that HSBC Bank plc has not properly investigated disputed transactions on his credit card accountCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2963245.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.