Bank of Scotland Plc

Financial Ombudsman decision DRN2769235 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

She’s also unhappy it has now closed her account.Account closed or refused

Miss W complains about how Bank of Scotland plc has dealt with a chargeback request.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2769235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.