Cheltenham & Gloucester plc

Financial Ombudsman decision DRN2696663 Not upheld

Not upheldoutcome, as published by the Ombudsman

£900redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

debited her mortgage account with £40 for attendance of an external field agent at her propertyCharges and fees

Mrs W complains about the way Cheltenham & Gloucester plc has handled her request to extend the term of her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2696663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.