Barclays Bank Plc
Financial Ombudsman decision DRN2605925 Upheld
Upheldoutcome, as published by the Ombudsman
£104redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
It also said that she hadn’t been overcharged through the term of her mortgage, albeit it realised it had incorrectly charged a fee on redemption so it offered to refund this to herCharges and fees
Mrs B complains that Barclays Bank Plc couldn’t find details of her mortgage endowment policy.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2605925.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.