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Welcome Financial Services Limited

Financial Ombudsman decision DRN2455827 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

pay Mr and Mrs F £100 – which should be paid direct to them, not set against the loan – in compensation for the inconvenience caused in requiring them to pay higher monthly payments for longer than they needed toCharges and fees

complain that Welcome Financial Services Limited has refused to restructure their secured loanMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2455827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.