Barclays Bank Plc
Financial Ombudsman decision DRN2404176 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Mr O complained because Barclays Bank UK PLC refused to refund him for transactions which he said he didn’t make.Unauthorised transaction
if it had applied any charges as a result of Mr O’s account going into unauthorised overdraft, these should be removed.Charges and fees
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2404176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.