PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN2401554 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

On 8 August 2017 PayPal made the decision to initiate the closure of Mr W’s account.Account closed or refused

It also told him that it would be holding any money held in the account for a period of time, possibly up to 180 days.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2401554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.