Barclays Bank Plc
Financial Ombudsman decision DRN2326175 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,769redress stated in the decision
Fri Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
After 62 weeks Barclays decided to credit Mr M’s account with £249.91 to bring his balance back to nil, and closed the account.Account closed or refused
Barclays applied safeguards to Mr M’s account, while it did an investigation of his account. This meant he couldn’t use it.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2326175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.