Bank of Scotland Plc

Financial Ombudsman decision DRN2274171 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Mon Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

Lloyds accepts that it made an error in handling Mr K’s claim – which resulted in interest being applied when it shouldn’t have been. But it has paid £75 to Mr K to compensate him for that error and it has refunded three late payment fees.Charges and fees

He also complains that Lloyds has charged interest on the disputed amount before his section 75 complaint has been resolved.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2274171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.