Barclays Bank Plc
Financial Ombudsman decision DRN1986344 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
They also complain that their overdraft was called in and their account closed without notice.Account closed or refused
Barclays was entitled to charge all of the fees it charged. But that does not mean that it was right to do so, when it knew that its customers were struggling.Treatment in financial difficulty
Mr and Mrs T complain that Barclays Bank Plc’s charges were excessive.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1986344.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.