Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1967793 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Interest and rates

In the Ombudsman’s words

J, a company, complains The Co-operative Bank Plc gave misleading and contradictory advice when it said it was closing its account.Account closed or refused

J also complained that the Co-op had charged a £300 fee for its overdraftCharges and fees

and had increased the rate of interest without its consent.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1967793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.