Secret Eye Limited
Financial Ombudsman decision DRN1961912 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Ms B has complained that Secret Eye Limited (trading as The Finance Facility) has wrongly made a deduction from her bank account.Unauthorised transaction
The Finance Facility took a fee of £79.95 from Ms B’s account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1961912.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.