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Secret Eye Limited
53banking decisions
96.2%uphold rate
2not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 36 | 34 | 94.4% |
| Complaint handling | 13 | 12 | 92.3% |
| Unauthorised transaction | 12 | 12 | 100.0% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.