Bank of Scotland Plc

Financial Ombudsman decision DRN1936228 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He asks for the refund of some his arrears charges.Charges and fees

Mr S complains that Bank of Scotland plc (trading as Halifax) has treated him unfairly over his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1936228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.