Barclays Bank Plc
Financial Ombudsman decision DRN1814647 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Mortgage administration
In the Ombudsman’s words
Mrs J complains that Barclays Bank Plc allowed her (now) ex-husband to make a withdrawal from their joint Mortgage Current Account (MCA) after it was already aware of their separation.Unauthorised transaction
Mrs J also says that Barclays failed to honour an agreement to transfer the joint mortgage into her sole nameMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1814647.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.