Bank of Scotland Plc

Financial Ombudsman decision DRN1744089 Not upheld

Not upheldoutcome, as published by the Ombudsman

£318redress stated in the decision

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They also said that the purpose of the application wasn’t to shorten the length of the mortgage and said Halifax should’ve paid the other fees to the solicitors to complete the application.Charges and fees

complain that Bank of Scotland Plc trading as Halifax (“Halifax”) hasn’t treated them fairly or reasonably when dealing with an application to add Mrs G to the mortgage and caused unnecessary delays.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1744089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.