Bank of Scotland Plc

Financial Ombudsman decision DRN1598880 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

refund all the fees and charges it’s applied to her account from the 19 August 2016 to the date of settlement.Charges and fees

Miss I complains that Bank of Scotland plc (trading as the Halifax) credited her account when she disputed an item on her debit card, but then redebited it some months later without telling her.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1598880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.