PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN1567686 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

PayPal Sarl & Cie, SCA blocked their accountFunds blocked or frozen

PayPal blocked their account and asked H to provide certain types of identificationIdentity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1567686.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.