Bank of Scotland Plc

Financial Ombudsman decision DRN1456294 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

the monthly payments debited in the meantime were refundedCharges and fees

the bank processed the payment incorrectly, and rather than being credited to the mortgage account, it was placed in a “suspense” account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1456294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.