Barclays Bank Plc
Financial Ombudsman decision DRN1451883 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Wed Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W have complained about Barclays Bank Plc. They believe that they have been overcharged on their mortgage account and that Barclay’s calculations are wrong.Charges and fees
their solicitor was given an incorrect redemption statement when they sold their home and paid their outstanding mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1451883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.