Secret Eye Limited
Financial Ombudsman decision DRN1399935 Upheld
Upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Miss E complains that Secret Eye Limited took £69.95 from her account without her authorityUnauthorised transaction
I do not think that Secret Eye has complied with its own terms and conditions by taking money from Miss E’s account before her application had been accepted.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1399935.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.