Barclays Bank Plc
Financial Ombudsman decision DRN1389342 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Barclays has accepted that it could have dealt with Miss A’s complaint better. And it has offered her £200 compensation for her upset and inconvenience.Account closed or refused
Miss A also says that Barclays should not have frozen her account. But Barclays says that it only did so as it had been asking Miss A to either increase the balance of the account or transfer her money for a year.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1389342.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.