Bank of Scotland Plc

Financial Ombudsman decision DRN1338657 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

On 18 February 2019, Halifax wrote to Ms S to let her know it had decided to close her account.Account closed or refused

In January 2019, Halifax blocked Ms S’s account. This meant Ms S couldn’t access any money in the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1338657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.