Connells Limited
Financial Ombudsman decision DRN1285946 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Connells should refund its broker fee plus any associated administrative chargeCharges and fees
poor customer service it provided when she asked it for help to get a mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1285946.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.