Bank of Scotland Plc

Financial Ombudsman decision DRN1081685 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

It’s also worth keeping in mind that throughout the life of the mortgage, Halifax has charged Mrs R a residential rate of interest.Interest and rates

This complaint is about a residential mortgage Mrs R holds with Bank of Scotland plc trading as Halifax. She’s unhappy with how Halifax has treated her since the mortgage fell into arrears.Mortgage administration

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1081685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.