Barclays Bank Plc
Financial Ombudsman decision DRN1031803 Not upheld
Not upheldoutcome, as published by the Ombudsman
£256redress stated in the decision
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Barclays should also refund the additional interest charged as a result of misapplying Mr and Mrs M’s paymentCharges and fees
complain of poor administration by Barclays Bank Plc of their mortgage accountMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1031803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.