Barclays Bank Plc
Financial Ombudsman decision DRN0953974 Not upheld
Not upheldoutcome, as published by the Ombudsman
£412redress stated in the decision
Mon Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
This complaint is about what happened when Barclays Bank PLC decided to close Mrs F’s account.Account closed or refused
Barclays has already refunded a number of charges and paid a reasonable amount of compensation to reflect the shortcomings in the service it provided to Mrs F. On top of this it’s willing to refund a further £412.42 worth of charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0953974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.