Bank of Scotland Plc

Financial Ombudsman decision DRN0883285 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Mon Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr S has complained Bank of Scotland plc, trading as Halifax, has refused to refund him for a debit card payment he says he didn’t authorise.Unauthorised transaction

They should also sort out any problems with Mr S’s account as I understood he’s being asked to pay what’s owed by a debt collection company.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0883285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.