PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN0866914 Upheld

Upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

PayPal Sarl & Cie, SCA should pay Ms H the £3000 which she lost as a result of the successful chargeback, as well as the associated fees and charges.Charges and fees

Ms H complains that PayPal Sarl & Cie, SCA has acted unfairly during a chargeback request.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0866914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.