Bank of Scotland Plc

Financial Ombudsman decision DRN0861613 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He thought Halifax had incorrectly calculated the monthly payments and wrongly used the monthly payments to repay money borrowed at a lower interest rate first.Charges and fees

Mr M complains that Bank of Scotland Plc trading as Halifax (“Halifax”) hasn’t administered his mortgage fairly or reasonably.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0861613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.