Barclays Bank Plc
Financial Ombudsman decision DRN0810547 Upheld
Upheldoutcome, as published by the Ombudsman
£1,999redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Refund Miss T’s £1,999 mortgage application feeCharges and fees
Barclays accepts that its staff incorrectly calculated the amount Miss T needed to borrow on her BTL mortgage and that it offered her an incorrect mortgage product as a result.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0810547.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.