Mortgage Express
Financial Ombudsman decision DRN0782977 Not upheld
Not upheldoutcome, as published by the Ombudsman
£739redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Ms A considers that Mortgage Express should refund the fees that were charged when the receivers were appointedCharges and fees
Ms A complains that about the administration of her buy-to-let mortgages by Mortgage Express.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0782977.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.