Connells Limited
Financial Ombudsman decision DRN0639648 Not upheld
Not upheldoutcome, as published by the Ombudsman
£349redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
refund all her abortive costs – including broker fee, valuation fees and legal costsCharges and fees
delay in documentation being passed by Connells to Miss T‘s solicitorsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0639648.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.