Bank of Scotland Plc

Financial Ombudsman decision DRN0624972 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£320redress stated in the decision

Thu Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Ms W complains about charges that Bank of Scotland Plc (trading as Halifax) applied to her mortgage account.Charges and fees

Ms W held a mortgage with Halifax some years ago, which she redeemed in 2009.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0624972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.