Clydesdale Bank Plc
Financial Ombudsman decision DRN0576299 Upheld
Upheldoutcome, as published by the Ombudsman
£1,362redress stated in the decision
Wed Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Clydesdale then increased the payments on the repayment mortgage from £388.89 to £417.88Charges and fees
incorrectly calculated the cost of putting them back in the position they'd have been in had they not overpaid and been refundedMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0576299.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.