Barclays Bank Plc
Financial Ombudsman decision DRN0492441 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mr P complains about bank charges and fees on his account with Barclays Bank Plc.Charges and fees
It’s not in dispute that Mr P shouldn’t have been sold the PPI or PBA – that’s why it’s been refunded to him.Product mis-sold
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0492441.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.