Cheltenham & Gloucester plc

Financial Ombudsman decision DRN0391371 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12,500redress stated in the decision

Sun Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

That’s made those arrears now a live issue for Mr and Mrs E as well as the related fees and charges.Charges and fees

Mr and Mrs E complain that Cheltenham & Gloucester Plc has made mistakes in administering their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0391371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.