Barclays Bank Plc
Financial Ombudsman decision DRN0183969 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Charges and fees, Product mis-sold, Identity checks and access
In the Ombudsman’s words
her debit card stopped workingFunds blocked or frozen
direct debit payments were unpaid, and transaction fees applied to her accountCharges and fees
she was mis-sold a credit cardProduct mis-sold
the bank made customer service notes about Mrs A, that were displayed to staff when they accessed her fileIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0183969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.