Barclays Bank Plc
Financial Ombudsman decision DRN0005589 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Barclays can reduce the refund by the amount of any application fee that should have been paid (less any fee Mr and Mrs C did pay).Charges and fees
Amend Mr and Mrs C’s mortgage to the terms and conditions (including interest rate) they originally applied for and backdate this to December 2014.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0005589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.